Question 1

When are you open?

Accepted Answer

Frankie is open everyday for breakfast, lunch, beverages and snacks throughout the 
Mt. Hotham ski season from 8am.

On the rare occasion that we are closed early, it could be due to the Big D Ski run and lift being closed.

Frankie will be open 2 nights a week during the ski season.
Wednesday & Saturday to enhance the fun at The Big D night skiing.
Follow us on Facebook or join our Mailing List for our announcement of official opening dates & events for this winter.

Question 2

Where is Frankie?

Accepted Answer

Frankie is upstairs at the Big D Ski Centre.
You can locate us using Google Maps here (https://www.google.com/maps/dir/-36.9844807,147.1422626/google+maps+frankie+mt+hotham/@-36.9874829,147.1410495,16z/data=!3m1!4b1!4m9!4m8!1m1!4e1!1m5!1m1!1s0x6b2433a4a0973e17:0xb1cc9a61dc5003af!2m2!1d147.148346!2d-36.9918297?entry=ttu)

During the announced snow season at Mt. Hotham you can use The Village Bus Stop #5 to get to The Big D Ski lift and run.   
We are located on the upper level.

Question 3

Do I need to book?

Accepted Answer

To join us at Frankie for breakfast or lunch, you can just turn up to grab a table when one is available.

When joining us for dinner on Wednesday or Saturday, it is recommended that you book a table.  Book a table here.(https://www.frankieatthebigd.com.au/bookatable)

If you will be attending with a school or sporting group we would love to customise an offer to you, get in touch.(https://www.frankieatthebigd.com.au/groups)

Question 4

What if I have a big group?

Accepted Answer

We welcome family groups, birthday groups, school groups, lodge groups ... you name it!
We would love to create a customised offering to suit your groups needs and ensure you have a memorable experience at The Big D.

We offer private group seating areas, birthday cakes, school group spaces and more.
We just need to know in advance, so that we can be organised and offer you the most suitable menu or service - to suit your occasion.

Please contact us (https://www.frankieatthebigd.com.au/groups)to find out more.

Question 5

Where is The Big D?

Accepted Answer

The Big D is located at The Village Bus Stop #5

Question 6

Can we leave the kids to be looked after by your staff?

Accepted Answer

No, children can not be left unattended at Frankie.
We are fully licensed, and our offering is designed for kids and big kids alike to enjoy the space, the service and our offerings.

Frankie is a family hub, and we are not registered or staffed to provide unsupervised childcare services.

Parents or guardians must also be in the venue whilst their child is at Frankie.

Question 7

Is there wifi?

Accepted Answer

No public wifi, sorry.
We do not offer access to our venue wifi.
Our wifi is supporting our restaurant point of sale, security cameras, games machines and sound equipment.
It is often at full capacity, therefore we are unable to jeopardise connections by giving public access to our wifi.

Question 8

Do you have baby change facilities?

Accepted Answer

Yes.
In the downstairs toilets at The Big D, we have change table facility for parents use.

Question 9

Is the venue heated?

Accepted Answer

Yes.   
We offer you a warm space to sit and enjoy yourselves in, whilst sheltering from the cold outside.  It's worth rugging up, and heading out for some fun - we promise!

Question 10

Are there toilets on the upper level?

Accepted Answer

Yes.  
We have one unisex toilet on the upper level.

Further to this, any evening that night skiing is on, there are more toilets downstairs if required.