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  • Do I need to book?
    To dine in at Frankie, you can just turn up to grab a table for breakfast, lunch or dinner. You are not required to book a table. To attend a ticketed event eg. Family Disco, to avoid disappointment it is recommended that you book a ticket.
  • What if I have a big group?
    We welcome family groups, birthday groups, school groups, lodge groups ... you name it! If you have 18 people or more, please contact us to ensure we can make your group occasion memorable and suitable. We offer private group seating areas, birthday cakes, school group spaces and more. We just need to know in advance, so that we can be organised and offer you the most suitable menu or service - to suit your occasion.
  • Is there wifi?
    No. We do not offer access to our venue wifi. Our wifi is supporting our restaurant point of sale, security system, games machines and sound equipment. It is often at full capacity, therefore we are unable to jeopardise our operations by giving access to our wifi.
  • Where is The Big D?
    The Big D is located at The Village Bus Stop #5
  • Can we leave the kids to be looked after by your staff?
    No, children can not be left unattended at Frankie. We are fully licensed, and our offering is designed for kids and big kids alike to enjoy the space, the service and our offerings. Frankie is a family hub, and we are not registered or staffed to provide unsupervised childcare services. Parents or guardians must also be in the venue whilst their child is at Frankie.
  • When are you open?
    Frankie is open everyday for breakfast, lunch, beverages and snacks throughout the Mt. Hotham ski season from 8am. On the rare occasion that we are closed early, it could be due to the Big D Ski run and lift being closed. Frankie will be open 4 nights a week during the ski season. Follow us on Facebook or join our Mailing List for our announcement of official opening dates for this winter.
  • Where is Frankie?
    Frankie is upstairs at the Big D Ski Centre. You can locate us using Google Maps here During the announced snow season at Mt. Hotham you can use The Village Bus Stop #5 to get to The Big D Ski lift and run. We are located on the upper level.
  • Is the venue heated?
    Yes. We offer you a warm space to sit and enjoy yourselves in, whilst sheltering from the cold outside. It's worth rugging up, and heading out for some fun - we promise!
  • Are there toilets on the upper level?
    Yes. We have one unisex toilet on the upper level. It is also equipped with baby change facilities. Further to this, any evening that night skiing is on, there are more toilets downstairs if required.
  • Do you have baby change facilities?
    Yes. In the downstairs toilets at The Big D, we have change table facility for parents use.
  • Can I bring my own food to Frankie?
    No. We are responsible for the health and wellness of all our patrons, therefore we control the food consumed on our registered premises. On the upper level of the Big D is the Glasshouse. This is an area allocated for general public and our patrons use. If you wish to bring your own food to consume, there are often available tables available in the facility for your comfort. On the rarest of occasion that you have a special dietary requirement as part of a group booking that we are unable to attend to, we can discuss this further. Contact us.
  • Do I need to bring my ID?
    Anyone who looks under the age of 25, may be asked for ID. If you are over 18 and attending the venue to consume alcohol, it is recommended that you bring your ID with you. Without it, you may be refused service.
  • Do you have Gluten Free food on the menu?
    Yes we do. We are forever increasing our offerings and attending to a wide range of dietary requirements. Gluten Free items are marked on the menu.
  • Is your kitchen allergen free?
    No. All our food is prepared & handled in a kitchen that contains gluten, nuts, dairy, eggs, soy, onion, garlic, sesame & shellfish. All care is taken, but we can not guarantee cross contamination will not occur.
  • Do you make birthday cakes?
    Yes. We can assist if you are celebrating a birthday with us. Ask us about our famous donut stack cakes. Or what type of birthday cakes we can supply depending on the date of your celebration.
  • Do you have vegan and vegetarian menu options?
    Yes we do. We cater for a range of dietary requirements. Vegan and Vegetarian friendly dishes are referenced on the menu, plus we have a range of vegan ,milks and even vegan ice-cream and donuts on the dessert bar!
  • What's on your food and drink menu?
    In the morning, we are best known for a quality coffee and breakfast offering, including grab n go food to get you hitting the slopes as quickly as possible. At lunchtime, our Burger Bar menu and a wide range of kid meal options gets those bellies full and fuels you with enough energy to make it through a full day of skiing. For dinner enjoy the Burger Bar, along with sides and snacks like delicious wings & loaded fries. Our ever popular milkshakes and ice-cream sundaes are a special treat too! You can see our full food and drink menu here
  • Are you licensed?
    Yes. We are fully licensed from 7am - 10pm
  • Can my teenager have a drink with dinner, if they are dining with us?
    No. Despite common confusion, licensing laws in Victoria DO NOT allow minors to consume alcohol on a licensed premises, EVEN IF they are in the company of a parent or guardian. We do not serve minors or accept alcohol being given to minors on premises.
  • How do I pay for Arcade Games?
    Each game machine accepts cash and token payment. Tokens are the most valuable form of payment as you can pay for example $50, and get $60 worth of tokens.
  • When is the Arcade Room open?
    The Arcade room will open at the same time as Frankie Cafe and Diner. Open till late 4 nights a week (Wednesday to Saturday) From 8am to 4pm everyday of the ski season.
  • Do I need to book?
    No. Our Arcade Games Room is accessible during our usual cafe & restaurant trading hours for plenty of hours of family fun. Walk in anytime during trading hours and have some fun in the Arcade Room. In the rarest of occasions that we might be closed for a private function, we will announce on our socials.
  • How much does it cost to play?
    Each game costs $2 per person. Purchasing tokens from the Token Machine a great way to reduce the cost per game, as you can pay for example $50, but get $60 worth of tokens.
  • Is there a time limit?
    Each game time is different depending on your score, number of players etc. There is no time limit to how long you can spend in the Arcade Games Room during our advertised trading hours.
  • Can I cancel or change my booking?
    If you have booked and paid for a ticketed event, and now require a refund or to change your booking please go to our Eventbrite profile and click Contact. From here you can update, edit or request a refund on your booking.
  • Are there any age restrictions?
    No, there are no age restrictions. Our offerings, arcade games and our ticketed events are designed for children aged 17 years and under. In the event that our ticketed events are heavily booked, events maybe segregated by age and time ie. Under 12 6pm-7:30pm 13 to 7 Years 7:30pm-9pm If this is the case, other ages are still able to enjoy the rest of the venue and activities. The venue is fully licensed, and we have no age restrictions on who can and cannot participate or attend the venue.
  • How much does it cost?
    Click here for our family fun packages and pricing.
  • Can adults join in too?
    Yes! Kids love it when big kids get involved too. Grab yourself and ticket or package to drink, dine, dance and play - or all of the above for the ultimate family fun!
  • Do I have to print out my ticket?
    No. There is no need to print your ticket. You can check in by showing us the QR Code on the tickets on your phone, or by quoting the name of your booking.
  • How do I book?
    To book ticketed events please go to Frankie at the Big D on Eventbrite
  • How do I pay?
    When you dine in at Frankie, you order and pay at the counter. We accept cash, credit card, EFTPOS AMEX and Frankie Gift Vouchers. When you book ticketed events. They are booked using Eventbrite, who accept Debit or Credit Card, PayPal and Google Pay. Our Arcade Games are fitted with coin, card or token payment options.
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